From start to finish, what stood out most about Keystone was their level of engagement, their proactivity and communication, which was excellent across multiple channels (phone, email, WhatsApp). It felt like the whole team were invested in our success and were all pulling in the same direction, while always being humble and open to feedback, and maintaining a personal touch at all times.

They gave us confidence with their level of knowledge of the local property market and the wide variety of expertise they possess across the team. The quality of the marketing, the photos and the well-presented videos speaks for itself, as does the social media presence. Keystone has a great blend of very talented and experienced individuals, who together make a team that is even greater than the sum of its parts!

All of these positives that I mention above are in stark contrast to the very poor (and costly) service we had previously experienced with another local agent. We had initially listed our property for sale with the other agent, who came with a very strong reputation and certainly "talked the talk" when it came to getting us to sign up. However, after we'd paid an upfront fee the cracks very quickly started to appear and we became incredibly frustrated with their lack of basic communication, lack of progress and general arrogance. They also seemed pretty out of touch with social media and they refused to do any video marketing.

Keystone were a breath of fresh air in comparison. I'm so glad that we decided to cut our losses with the previous agent and that we switched over to Keystone, who got the job done very impressively indeed. I wouldn't hesitate to recommend Keystone to anyone looking to sell their property in the Flintshire area.