🏡 Property Enquiries Explained: Ben & Steph from SAS Daniels Answer One of the Most Common Question
If you're buying or selling a home, you've probably heard the term "property enquiries".
But what exactly are they, why do they matter, and why can they sometimes slow down a property transaction?
In Keystone's latest podcast studio Q&A, Ben was joined by Steph, Partner and Residential Property Solicitor at SAS Daniels, to explain one of the most misunderstood stages of the conveyancing process.
The good news? Property enquiries are completely normal and are designed to protect everyone involved in the transaction.
📄 What Are Property Enquiries?
Once a buyer's solicitor receives the contract pack from the seller's solicitor, they'll begin reviewing the legal documents relating to the property.
If anything needs clarifying, they'll raise enquiries.
These could relate to:
✅ Boundaries
✅ Planning permissions
✅ Building regulations
✅ Guarantees and warranties
✅ Rights of way
✅ Fixtures and fittings
✅ Leasehold information (where applicable)
The purpose isn't to create problems - it's to make sure the buyer has all the information they need before committing to one of the biggest purchases of their life.
⏳ Why Can Enquiries Take Time?
One of the biggest misconceptions is that enquiries mean something has gone wrong.
Steph explained that this isn't usually the case.
Many enquiries are routine and form part of almost every property transaction.
However, some questions require additional documents or information from third parties, such as local authorities, management companies or previous contractors.
This can sometimes lead to delays that are outside the control of both the buyer and seller.
Patience and good communication are key during this stage.
🤝 Communication Makes All the Difference
Ben and Steph agreed that one of the best ways to keep a transaction moving is through proactive communication.
When estate agents, solicitors, buyers and sellers all work together, issues can often be resolved quickly before they become major obstacles.
At Keystone, our Sales Progression team works closely with everyone involved to keep clients updated and help transactions progress as smoothly as possible.
Knowing what's happening - and why - can make the entire moving experience far less stressful.
📊 Thinking About Selling?
Before the legal process even begins, it's important to understand your home's current market value.
A professional valuation gives you the confidence to plan your next move and ensures your property is launched with the right pricing strategy from day one.
👉 Book your FREE property valuation today:
Our experienced team will provide honest advice, expert local knowledge and a personalised strategy tailored to your moving goals.
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Final Thoughts
Property enquiries are an essential part of buying and selling a home.
They're there to provide clarity, protect buyers and ensure everyone has the information they need before contracts are exchanged.
As Ben and Steph discussed, enquiries shouldn't be seen as a sign that something is wrong—they're simply an important part of the legal process.
With experienced professionals guiding your move, clear communication and realistic expectations, the journey from offer accepted to moving day can be far smoother than many people expect.
Whether you're preparing to buy, sell or simply exploring your options, Keystone and trusted partners like SAS Daniels are here to help you move with confidence. 🏡✨
